in the details

if I asked a fellow canadian the number one coffee shop in the country, over half would answer wrong.

the devil is truly in the details.  don’t let a bias steer you in the wrong direction.


the world is full of companies that want to change it, and it comes with a cost.  in a world of endless choices, infinite shelf space, and full inboxes, how do we differentiate ourselves?

make it easy to work with you, do business with your company, or use your services.

poor performance?

I was once asked this question in an interview, and my answer at the time was “the manager needs to take responsibility for the poor performance of a team member.”

as a manager, it is your responsibility to provide generous and constructive feedback, then follow up on a regular basis.

as an employee, it is your responsibility to receive generous and constructive criticism, and make the necessary changes.

if both don’t happen, the system fails.