step up

or step in.

have you found a grey area?  a task, project, or job that continues to go unfilled, putting your customer at risk?

at this point it doesn’t matter who’s job it is.  step up and take on the responsibility.

write that proposal, deliver the package, or make the phone call no one else wants to.

rest assured, your customer will notice, and before long, so will your company.


isn’t that part of their responsibility?

early in my career, I found a blurred line between several departments, believing there was a very fine, but well defined line between my role (sales at the time) and others.

there will always be a grey area.  in a disagreement over who’s responsibility it is, ensure one person wins, the customer.





when presenting, know your audience.  who are they?  what do they do?

all of us have sat through presentations and wondered “what is the point” and most us have given the same presentation.

most importantly, know whey they are there, and why they should care.


books, ted talks, and social media posts are wonderful for inspiration.

beware however, if you want to adopt the lessons learned throughout your organization, the best way is to lead by example.

the consistency of your message through leading by example will provide more inspiration than anything else.


what does it take to be a great manager? ability to make decisions? leadership qualities?

in reality, the best managers take the lead.  they are the ones who allow their team to try anything, with a plan of course, and do one of two things:

give credit to the team for the success, or, take the blame for the failure.

me too

far to many times, when a company is chasing the competition, the strategy revolves around “me too”.

instead of this, find a strategy that resonates with your customers.

how does your product/service/application make their job easier, allow them to do something they couldn’t before, or change their approach?


every company, at some point, needs to make a change.

these changes can be for numerous reasons; an attempt to lead their market segment, respond to a competitor, or position themselves to survive a rough patch.

whatever changes you make, for whatever reason, be upfront with your customers.


one of the hardest, but most generous things to do as a manger is give credit where credit is due.

allow your team members the opportunity to take credit for the great work they do; better yet, give them credit when they deserve it.


the resistance runs deep, and it continues to warn us of the probability of failing, however small it may be.

don’t give in, fight the resistance, and in the words of seth godin, ship.


those who can’t, teach.

actually, the opposite is true.  the best teachers are ones who have the experience, and have the generous attitude to pass their knowledge on to others.