everyone is a critic.

one of the most valuable connections you can make is with someone who isn’t afraid to tell you the truth.  don’t think just in the negative way.

honest, generous feedback  is hard to find, but once you do, it can be irreplaceable.

if you are looking for it, try being the person on the other side of the equation.  tell someone who you trust, when they ask, the truth.


I cancelled a credit card a couple years ago; my balance was -$3.57.

the customer service representative told me that they would have a cheque printed and mailed to me in 3-4 weeks.  I told her nicely not to worry about it.

“actually” she said, “our policy will not allow us to do that, we have to send you the cheque.”  then she joked,  “it probably costs us $50 for each one we issue”.

that is crazy.

take an honest look at the policies you have put in place.  do they make sense?  is the benefit worth the risk?

don’t cost yourself $53.57.

mistakes continued

“I quit.”  one of the mistakes I made early in my career.

after getting frustrated with the group I was working for at the time, I decided that a change was needed, and a competitor was my choice.

I should have approached my manager and had a honest conversation about my challenges and any potential solutions before making my decision.

little did I know that a great solution existed within the company; how could I?


one of the best learning opportunities is just after you make a mistake.

have you recognized it?  do you take ownership?

just like with bad ideas, the goal isn’t to avoid mistakes, it is to learn from them.

make someone’s day

“good morning and welcome to downtown calgary.  the temperature currently is….”

if I catch the right train, this is what I hear from the train driver.

the information is not really useful for me; I work in an office.  this certain gentleman decided to generously provide a little information in the event it would help even a single person.

is it sanctioned?  probably not, but who cares, it makes my day.


“junior (blank) available.  must have 10-15 years of experience, BA required, MBA preferred.”

I am always confused with job postings that ask for a large amount of education and experience.  is this what they really want?  or is it a tactic to limit the number of applications by self selection?

when you are looking for help, be honest with yourself; what do I really need, and what qualifications will be best?

in my experience, if you focus on the person, instead of the qualifications, you will not be disappointed.


asking for help is often seen as a weakness.  in the back of your head, all your hear is “I should be able to do this by myself”.

instead of asking “do I have the technical skill to answer this question?”, “can I multi-task effectively with several customers or tasks?”, ask “if I don’t ask for help, will my customer suffer?”

if the answer is yes, then ask for help.



invariably, this time of year, resolutions flood the market.  lose 10 pounds, run a marathon, stop smoking, get organized……


this year, set a goal to help someone else achieve their’s.

it is about connecting with others, and making a difference.


big decisions

on the flip side, there are decisions that require time and effort.

these decisions circle around connection, enrollment, and your brand.  damage any of these and the trust is hard, if not impossible to regain.

these are decisions that should not be taken lightly.

making decisions

the best decision is any decision.

sometimes it makes little sense to spend a lot of time to make the perfect decision, when all that was needed was a direction.

what to eat at a restaurant, which book to read, or who to call next are all decisions that have no “right” answer.